Shipping policy

At Vital Care Shop, we aim to process and ship fragrance orders efficiently and securely.

Order Processing

Orders are generally processed within 1–3 business days. Processing times may vary during holidays, promotional events, or periods of high order volume.

Shipping Times

• Standard Shipping: Generally 3–7 business days after shipment.

• Expedited Shipping: Generally 1–3 business days after shipment, where available.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

Perfume Packaging and Shipping

Perfumes are delicate products that often come in glass bottles. We aim to package fragrance orders carefully to reduce the risk of damage during transportation.

Perfumes containing alcohol may be subject to carrier restrictions, shipping limitations, or special handling requirements.

Order Tracking

When tracking is available, tracking details will be provided after shipment. Please allow approximately 24–48 hours for tracking information to update.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Please contact us as soon as possible if you notice an error.

Changes cannot be guaranteed once an order has been processed or shipped.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact our customer support team so we can help review the shipment.

Damaged Shipments

If your perfume arrives with a broken bottle, leakage, or visible shipping damage, please contact us with your order number and clear photographs of the product and packaging.

Email: help.vitalcare@outlook.com

Address: 3063 Cedar Trail, Prosper, TX 75078